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Returns Policy

1. Submit a Request

Please carefully review the return conditions described below. To start your return, click the "Submit a Request" button below and complete the form. Alternatively, you can contact us via phone, chat, or email to start the process.

2. Receive Return Authorization

Receive Return Merchandise Authorization (RMA) number with your QR code for prepaid return shipping label (may take up to 3 business days)

3. Ship it Back

Take the package with the item to your nearest staffed FedEx location. Show the QR code to the FedEx associate — they will scan it from your mobile device to print the return label and receipt. Drop off the package at the FedEx location.

4. Receive Refund

Once the merchandise is received & confirmed to be in satisfactory condition, your refund will be issued

  • We want you to be completely satisfied with your purchase. If you need to return an item, we're here to help - to ensure quick and successful processing, the following conditions must be met:

    What Can Be Returned?

    You may request a return within 30 days of delivery, as long as:

    • The product is in new, unused condition
    • The product is in the original manufacturer packaging
    • The product has not been assembled, installed, or modified in any way
    What Cannot Be Returned?

    We are unable to accept returns for the following:

    • Items marked "Non-Returnable" on the product page
    • Wheel & Tire Packages
    • Custom or made-to-order products
    • Items that have been used, altered or modified
    • Items returned without original packaging or labels
    • Returns submitted more than 30 days after original delivery
    • Items damaged in transit (For these, please submit Damage Claim)
    How We Determine Refund Amounts

    If you believe the return is due to a product malfunction or shipping error, please provide:

    • Clear photos or video showing the issue
    • A photo of the part number on the item or box
    • Your vehicle info or other fitment details (if applicable)

    Once received, our team will review and determine the root cause of the issue:

    • If the provided information confirms that there was a fulfillment mistake or product malfunction, we'll issue a full refund and cover return shipping
    • If no issue is found with the product or fulfillment, we can still process your return; however, the original shipping and return shipping costs will be deducted from your refund.
    Return Shipping Fees (If not due to Cockpitdekor error)

    Return shipping cost is not a flat fee - it varies by:

    • Product size, weight, and dimensions
    • Return warehouse location

    If you are responsible for the return:

    • We will calculate the return shipping fee upon approval.
    • You will receive a prepaid return label, and both original and return shipping costs will be deducted from your refund.
    Return Processing Timeline

    Once all required information is submitted by you and your request is accepted:

    1. We will submit a return request to the vendor
    2. It may take up to 3 business days to receive a Return Merchandise Authorization (RMA) number with your QR code for prepaid return shipping label
    3. Once you receive the QR code and return instructions, Take the package with the item to your nearest staffed FedEx location. Show the QR code to the FedEx associate — they will scan it from your mobile device to print the return label and receipt. Drop off the package at the FedEx location
    4. You can find the closest DPD store by entering your address or ZIP code at DPD Office
    5. In some cases, we may not require the product to be returned. If so, you’ll be notified by email.
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